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COVID-19: A customer service update

We are open for business as usual.

If you’re unable to place your order online or need to speak to us for any reason, our team are available to answer your calls from 8:30 am - 5 pm, Monday - Friday.

We have received an uplift in calls, emails and orders so occasionally it is taking us a little longer than normal to come back to our customers and we would like to thank you for your patience.

Our delivery network has worked with us to minimise any disruption to deliveries but if you do have any concerns then please don't hesitate to get in touch.

Richard Martin
E-Commerce Director

 

How can we help?

Our knowledgeable and friendly team are available to answer any questions that you may have about our products and services. You can contact us by phone, email, live chat or fax.

 

Help & FAQs

Before contacting us, you may want to look through our Help & FAQs guide which will give you information on a range of topics including our Products & Services, Delivery processes and our Returns & Refunds policies. If you don’t find the answer here, please feel free to send your question to sales@directwatertanks.co.uk.

View our Help & FAQs

 

Sales & Technical Support

If you would like to place an order, need any help choosing a suitable product or would like us to provide you with a quote, please call 01777 237 933 or email sales@directwatertanks.co.uk

We accept payments from Visa Debit/Credit, Mastercard Debit/Credit, and American Express cards. We also accept bank transfer payments and official purchase orders from public sector organisations.

List of Payment Methods

 

Customer Services

If you have placed an order with us and have any questions regarding your delivery or the products you have received, please call 01777 237 933 or email: customerservices@directwatertanks.co.uk

 

Live Chat

Chat with our team

 

Or enter your details below and we'll get back to you within 24 hours:

Office Hours

8:30 am to 5 pm - Monday to Friday

Outside office hours please send an email and we will respond as soon as we can.

Postal Address

Direct Water Tanks - Trading name of Kingfisher Direct Ltd
Randall Park Way
Hallcroft
Retford
Nottinghamshire
DN22 7WF
 

Company Reg No: 07752788
VAT No: 120941249

Main office number: 01777 237 933

Fax: 01777 858 010

Email: info@directwatertanks.co.uk