Contact Us

Phone lines - Although our opening hours have not changed, due to reduced staff levels our phone lines will now be open from 10am - 2pm, Monday - Friday.

 

A message for our customers regarding COVID-19

Direct Water Tanks is currently open for business as usual, whilst taking all precautionary measures possible to ensure that staff and customers remain safe and healthy during the COVID-19 outbreak.

The health and wellbeing of our staff is our utmost concern and, as such, the majority of our team are now working from home so they can continue to support our customers. Although we expect minimal disturbance to your customer experience, please bear with us if response times are longer than usual.

The vast majority of orders are being processed and dispatched as normal, however lead times and delivery frames may be extended due to delays in the manufacturing process and delivery services.

We will continue to monitor the situation and stay up to date with all the official Government information and guidelines, and will inform our customers of any changes to our circumstances.

If you have any questions or concerns, please contact us via emailing info@directwatertanks.co.uk, calling 01777 237 933, or using our online chat system.

Richard Martin
E-Commerce Director


How can we help?

Our knowledgeable and friendly team are available to answer any questions that you may have about our products and services. You can contact us by phone, email, live chat or fax.

 

Sales & Technical Support

If you would like to place an order, need any help choosing a suitable product or would like us to provide you with a quote, please call 01777 237 933 or email sales@directwatertanks.co.uk

We accept payments from Visa Debit/Credit, Mastercard Debit/Credit, and American Express cards. We also accept bank transfer payments and official purchase orders from public sector organisations.

List of Payment Methods

 

Customer Services

If you have placed an order with us and have any questions regarding your delivery or the products you have received, please call 01777 237 933 or email: customerservices@directwatertanks.co.uk

 

Live Chat

Chat with us online

 

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