We are open for business as usual but due to high levels of demand, there are some delays to responding to enquiries

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01/06/2020 - Sales and Customer Service - A message for our customers

Phone lines - Although our opening hours have not changed, our phone lines are currently open from 10am - 2pm, Monday - Friday. We apologise for any inconvenience caused and if you cannot get through on the phones, please email us or contact us via live chat.

We are open for business as usual, but we are currently receiving an increased amount of telephone calls, emails and orders. All products across our range have increased levels of demand.

This means that we are taking a little bit longer to answer your calls, respond to your emails and process your orders.

Therefore, delivery lead times may be extended from the stated times on each product page. Please bear this in mind when placing an order, although in most cases the delay will be no longer than 24 hours.

All our staff are working hard to maintain our high standards of customer service, but we apologise in advance if we do not respond as quickly as we would normally. Most of our staff are working remotely but we have already started to plan for their safe return to our offices and with it, the ability to improve our levels of service.

Finally, thank you to all our customers and suppliers, new and old, for supporting our business during this difficult time.

Richard Martin
E-Commerce Director

How can we help?

Our knowledgeable and friendly team are available to answer any questions that you may have about our products and services. You can contact us by phone, email, live chat or fax.

 

Sales & Technical Support

If you would like to place an order, need any help choosing a suitable product or would like us to provide you with a quote, please call 01777 237 933 or email sales@directwatertanks.co.uk

We accept payments from Visa Debit/Credit, Mastercard Debit/Credit, and American Express cards. We also accept bank transfer payments and official purchase orders from public sector organisations.

List of Payment Methods

 

Customer Services

If you have placed an order with us and have any questions regarding your delivery or the products you have received, please call 01777 237 933 or email: customerservices@directwatertanks.co.uk

 

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