I missed a delivery to my delivery location, what do I do?
For orders delivered by Royal Mail or other courier services, the delivery driver will leave a card at the address with details on how to proceed with collecting from their nearest depot or arranging the re-delivery.
Please note that any missed deliveries sent on a pallet service may incur an additional delivery charge to re-arrange the service. Please contact our sales team if you need more information on re-arranging a delivery.
Will I need to off-load the delivery myself with a forklift or similar, or will a tail lift be provided?
Products that require a forklift for offloading will be clearly marked on the product page, and will require confirmation that a forklift if available at the delivery address before they can be ordered.
Can my delivery be left with a neighbour or accepted at a different address?
If you require your order to be left at a different address or with a neighbour, please contact our sales team to discuss your requirements and make the arrangements.
Will all my items arrive at the same time?
If you are ordering multiple items, some of these items may be held in different locations and will be delivered separately. The lead time for each product is clearly displayed on the product page. You will receive an email update confirming the lead times for each product in your order after your order is processed by our sales team.
Something is missing from my order, what do I do?
If something appears to be missing from your order, we please ask that you check your order and any packaging thoroughly, including the inside of tanks and under lids, as small parts are often stored there for safety. Please note that some of your items may have different lead times and will be delivered separately.
Mistakes can sometimes happen, so please contact our sales team with your order number and details of the missing product(s).
Does my order require a signature upon delivery?
Due to COVID-19 the majority of our couriers are not requiring a signature upon delivery, however they may ask for verbal confirmation that you have accepted the goods at the correct location.
On the delivery day, what time will my delivery arrive?
As we do not currently offer timed delivery slots, we do ask that someone is available at the delivery location between our standard delivery hours of 8am – 6pm, Monday to Friday. If this is not possible, please contact our sales team who will do their best to assist with your circumstances.
What is the cut-off time for next day delivery?
If a product is available on a next day delivery service this will be clearly written on the product page and available as an option upon checkout. For IBCs on next day delivery services, we do typically require the order to be placed before 10am, Monday to Friday. If you have an urgent requirement, please contact our sales team as soon as possible and they may be able to assist.
On the product page, it mentions lead time, what does this mean?
Each product has their own specific lead time, which is the time it takes from placing your order until it is delivered to your chosen address. This includes manufacturing and processing times.
How can I track my order?
We do not currently provide tracking details at the point of dispatch, however all orders are sent on tracked services and can be provided upon request