I missed a delivery to my delivery location, what do I do?

Our courier DPD will text or email you to provide a delivery time slot, and allows you to divert your order if needed. If the delivery fails, and you don't respond to their text or email, it will be taken to a local drop off location. If it's not collected from there, it will be returned to us.

Courier DX will attempt to deliver twice, if missed after the 2nd attempt, the item/s will be returned to us.

Any missed deliveries sent on a pallet service may incur an additional delivery charge to re-arrange the service. 

Please contact our customer care team for more information on re-arranging a delivery.